- Items may be returned within 14 days of receipt and exchanged for another in stock item or returned for store credit.
- All items returned for exchange must be in unused and unworn, in the state you received them, and in the original packaging. Items showing signs of wear will be returned to buyer at buyers expense.
- Custom order requests, altered ring sizing, chain length special orders are not eligible for return or exchange.
- All sale and clearance items are final sale.
- This policy only applies to merchandise purchased from www.bidwelldesigns.com
To request an exchange, please email firstname.lastname@example.org. We will then email you a Return Authorization within 2 business days of receiving your completed request. You will then have 5 business days to return the merchandise for exchange. Please ship the item with the following information in the package:
- First and Last Name
- Current Mailing Address
All items must be received within 5 days of receiving your return authorization. We strongly recommend all returns be packed with care and shipped via a traceable and insured method. We cannot be responsible for exchanges that arrive damaged or are lost in transit or without a current mailing address.
Please allow 7-10 days for processing your return or exchange. Return shipping is the responsibility of the customer. If there is a price difference in the exchange, we will contact you regarding the refund or send you an invoice for difference plus shipping prior to shipping the exchange.
Bidwell Designs reserves the right to exchange on a per case basis after request and goods have been returned to the Bidwell Designs studio and reviewed. Customers awarded an exchange or online merchandise credit will be notified via email within 15 days of request. Customer will have 365 days from the date of credit award to redeem on the Bidwell Designs website.
If you receive an item that has been damaged in transit it must be reported within the first 48 hours of receiving the shipment. Unfortunately we cannot issue exchanges for items after 30 days. Merchandise returned for exchange without authorization or more than 30 days after the delivery date will be shipped back to the customer at the customer’s expense.